Soul of the Machine: Orchid Bloom

Reimagine

how

your

customers

shop

Orchid Bloom transforms static product grids into dynamic, intelligent journeys. Easily customizable and built for enterprises ready to rethink commerce, our Agentic AI accelerator brings intent-driven shopping experiences to life making it tailored, conversational, and frictionless.

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Storefronts deserve better than search filters, and unintelligent chatbots.

Orchid Bloom is a modular accelerator that lets retailers embed Agentic AI across their commerce stack. It’s designed for modern buying behavior where consumers don’t want to filter through several options. They want smart, guided journeys that understand context, intent, and urgency.

Shoppers planning for a beach vacation, a business trip, or setting up a nursery? Orchid Bloom empowers your storefront to act more like a trusted shopping assistant than a product catalog.

Multi-modal Discovery

Orchid Bloom enables shoppers to interact however they want, by supporting fluid, multi-modal experiences that adapt to each shopper’s preferences. Whether hands-free on mobile or deep-searching on desktop, the interface stays seamless.

Agentic Interface

Let your shoppers do more within the flow. Agents can add to cart, process returns, check inventory, or guide them back to search without breaking the experience. It’s not just conversational, it’s action, built in.

Scenario-based search

Skip filters and describe situations instead. Orchid Bloom curates what shoppers need with minimal effort. It’s commerce that understands real-life moments.

Unlock measurable outcomes right from day one

Orchid Bloom transforms static storefronts into dynamic, personalized shopping experiences. Whether you're optimizing for conversion or creating standout journeys, this accelerator comes packed with powerful capabilities that are ready to be customized, tested, and deployed.

Increase conversion rates

Guide shoppers with context-aware assistance that removes friction from discovery to checkout. Help them find what they want faster and complete the purchase with confidence. Keep shoppers engaged with intelligent nudges and answer questions through conversational UX. Offer curated bundles, complementary items and lifestyle-driven suggestions that turn single-item intent into full-cart purchases.

Pixel perfect branding

Orchid Bloom integrates effortlessly with any retailer’s website or mobile app, delivering a flawless, natural experience that feels like it was built just for you.

Trustworthy AI by design

Every conversation is evaluated with precision and proper guardrails. Smart metrics help you optimize, tune and evolve with confidence.

Powering the agentic storefront

Out of the box, Orchid Bloom includes a set of prebuilt agents that are ready to orchestrate, guide, and resolve. Each agent is composable and can be extended and customized depending on your use case.

Agentic Commerce

A consumer-facing AI agent that transforms online shopping into a multimodal, conversational, and personalized experience. Shoppers can explore, ask, compare, and act just like they would with a top-tier in-store associate.

Knowledge Agent

Answers product, shipping, policy, and brand questions with precision. Connected to your knowledge base and powered by retrieval, this agent handles the “what and why.”

Returns Agent

An AI agent that handles return authorizations autonomously, validating items, eligibility, and logistics while enabling human oversight. Cuts down resolution time and improves post-purchase satisfaction.

Engineered for business impact

Orchid Bloom is built with outcomes in mind. For retailers optimizing top-line growth, creating better experiences at scale or improving overall efficiency, this accelerator is designed to deliver on what matters.

Revenue Growth

Time-to-value

Operational Efficiency

Complexity Reduction

Improved Decisioning

Personalization & Experience

Built on a modern, flexible AI stack

Orchid Bloom is model-agnostic and has a modular architecture that is compatible with your LLM, hyper-scaler and martech ecosystem. It can be easily integrated with your enterprise data systems, product catalogs, analytics platforms, and CX layers. Architected for rapid iteration and scalable deployment.

Modular AI architecture
Commerce stack agnostic
Completely customizable
Built-in observability and security
Performance management

Storefronts deserve better than search filters, and unintelligent chatbots.

Unlock measurable outcomes right from day one

Powering the agentic storefront

Engineered for business impact

Built on a modern, flexible AI stack

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