Retail
reimagined
through
AI
From personalization to purchase, AI is transforming every touchpoint in modern retail. We bring the intelligence needed to compete and win in the AI era.

Transforming complexity into competitive advantage

We help retail brands turn AI into advantage. Whether you're streamlining operations, elevating customer experiences, or driving basket growth, we design and engineer intelligent systems that move you from insight to impact.

From personalized shopping journeys to intelligent supply chains, AI enables retailers to transform complexity into competitive advantage. Agentic systems create smarter customer experiences, faster decision-making, and more adaptable operations. For both category leaderer and digital-native brands, AI can unlock scalable growth across every layer of your business. AI is no longer a future ambition, it's a must-have. Take a look at some of these stats

71%
of consumers expect personalized interactions
In 2021, McKinsey reported that 71% of consumers expected companies to deliver personalized interactions, yet most brands continue to fall short. AI and GenAI now offer the flexibility, scale, and intelligence to finally meet and exceed these expectations.
1 in 5
retailers will launch GenAI applications
Forrester predicts that by 2025, one in five U.S. and EMEA retailers will launch customer-facing generative AI applications. GenAI also ranks among the top 10 investments for retailers and brands in 2024, signaling a shift from experimentation to real-world deployment.

Use Case Categories

We believe the best approach is to group use cases into 3 high-impact categories that deliver measurable value across the shopper journey. Each category reflects where agentic systems can meaningfully influence customer behavior, operational agility, and business growth without overhauling existing architecture.

AI Copilots

Redefine how shoppers engage across digital storefronts with autonomous agents that act, respond, and guide in real time. Improve discovery, drive engagement, and enable seamless transactions.

Agents

Improve shopping experiences, replace repetitive tasks and long wait times with intelligent agents that personalize experiences by adding items to cart, resolve service workflows (ex. returns or inquiries) with speed and precision. Keep humans in the loop for oversight, not every decision.

Activation

Move beyond segments. Design AI-powered campaigns that scale personalized journeys to millions, not just personas. Enable hyper-targeting and content optimization that learns and improves continuously.

Measurable Outcomes

To realize impact, retailers must measure what truly drives outcomes. We track results across six value levers that define how AI delivers meaningful growth.
Revenue Growth
Time-to-value
Operational Efficiency
Complexity Reduction
Improved Decisioning
Personalization & Experience

Top Use Cases in Retail

From strategy to engineering, we bring the precision, clarity, and speed modern enterprises need to lead. We help ambitious companies shape intelligent systems with clarity and purpose. We partner across functions and industries to engineer and design complex AI solutions that are built to scale, delivered at lightning speed, and made for measurable outcomes. Below is a listing of top 3 use cases for the retail industry.

Agentic Commerce

A customer-facing AI agent that transforms online shopping into a multimodal, conversational, and personalized experience. Shoppers can explore, ask, compare, and act just like they would with a top-tier in-store associate.

Returns Agent

An AI agent that handles return authorizations autonomously, validating items, eligibility, and logistics while enabling human oversight. Cuts down resolution time and improves post-purchase satisfaction.

Campaign Agent

A hyper-personalized marketing campaign engine powered by AI that activates “a million journeys for a million people.” It adapts content, cadence, and channel for each individual in real time, at scale.